Shipping Policy

SHIPPING POLICY 

  • COURIER SERVICE

Shipping is available through Canada Post Xpresspost. For your shipping cost, please refer to the shipping calculator when you check out. If the courier fails to locate the address or the person receiving the package, Salty Cabbage is not responsible for replacing or refunding the package.

  • SHIPPING DATES

Every jar will be sealed and bubble wrapped. In extremely hot weather in summer, each package will include 2 ice packs to ensure freshness.

Packages will be shipped out on Tue-Thu every week. Orders placed after 8am will be processed the next day.

  • FRESHNESS

Although we do our best to keep our products as fresh as possible, kimchi actively and naturally ferments within the jar while in transit. It could taste sour and tangy if transit takes more than 3 days.

We cannot ship to P.O boxes to ensure freshness of kimchi. If the courier fails to locate the address or the person receiving the package, Salty Cabbage is not responsible for replacing or refunding the package.

  • DAMAGED PRODUCTS

We seal the jars to prevent leakage. There are signs on the box to notify Canada Post to keep it upright. Salty Cabbage is not responsible for any leakage or damaged products. Xpresspost however comes with up to $100 liability insurance. It is customer’s responsibility to track their packages and/or claim for liability in case of any damage to the product.

  • TRACKING NUMBERS

Tracking number will be given to customers upon placing orders.

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