Delivery & Shipping
We deliver with few different courier services such as Canada Post, Fedex and local courier services. You don't need to be home to receive the package. Just let us know where is the safest place to leave it. You will receive a confirmation email your package has shipped. If it is shipped by Canada Post, they will follow their own protocols when recipients are not home to receive the item.
Once the courier confirms that the package has been shipped out, we are not responsible for lost, damaged or stolen items. You can use your tracking number provided in the confirmation email to follow up or make claims with the courier services.
All packages will be sent out in a box with ice packs and insulated box liner. Please put your kimchi in the fridge right away to avoid further fermentation.